Terms of Service

1. Acceptance of Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you ("User", "Buyer", or "Seller") and DealSafe (Pty) Ltd ("DealSafe"). By creating an account, browsing listings, uploading vehicle details, or initiating an escrow transaction, you agree to comply with and be bound by these Terms and our Privacy Policy.

2. Account Eligibility & Biometric KYC

To maintain a fraud-free ecosystem, all users must complete identity verification prior to initiating, negotiating, or completing vehicle sales:

• Users must be at least 18 years of age and hold a valid South African ID or recognized passport.
• Users must pass DealSafe's AI Facial Biometric verification with a minimum 85% match confidence against official records.
• Accounts with fraudulent documentation, synthetic identity markers, or failed liveness detection will be immediately suspended and reported to law enforcement.

3. Vehicle Listings & CarTrust™ Reports

Sellers are legally responsible for the accuracy of vehicle descriptions, mileage, condition disclosures, and ownership documentation.

• Every vehicle listed is subject to automated verification via Kredo CarTrust™ (checking SAPS stolen status, outstanding bank finance, and accident history).
• DealSafe reserves the right to reject or remove listings with flagged VINs, unverified title documents, or misleading imagery.
• DealSafe provides CarScan™ AI 360° image enhancement as an imaging tool; sellers must ensure enhanced images accurately reflect actual vehicle condition.

4. Escrow & Payment Rules

DealSafe facilitates payments exclusively through regulated trust accounts operated by our authorized partner (TradeSafe), supervised under the Financial Sector Conduct Authority (FSCA).

• Buyer Funding: Buyers deposit funds directly into trust. Funds remain securely locked until in-person inspection and digital handover completion.
• Delivery Confirmation: When the buyer verifies vehicle condition and accepts keys, the digital handshake code is entered in-app, releasing instant payout to the seller.
• No Off-Platform Payments: Cash handovers, direct EFTs, or external payment links outside of DealSafe are strictly prohibited and forfeit all escrow protections.

5. Disputes & Cancellation

If a vehicle fails in-person inspection or materially diverges from listing specifications, the buyer may reject delivery in-app. The escrowed funds (less standard processing fees) will be refunded to the buyer's verified account. If a dispute arises, DealSafe and TradeSafe provide arbitration based on inspection records and chat transcripts.

6. Governing Law & Jurisdiction

These Terms are governed by and construed in accordance with the laws of the Republic of South Africa. Any legal proceedings arising hereunder shall be submitted to the exclusive jurisdiction of the High Court of South Africa, Gauteng Local Division.